Windstream Internet Installation 101

Check out this short guide on Windstream internet installation to learn what to expect from your big day.

When you order Windstream internet service, you’ll select professional or self-installation as the last step in the checkout process—and in just a few more days, your service will be up and running. 

Professional Windstream Installation

An illustration of a Kinetic Van in front of a home

A perfect way to let someone else do the work. May be required for new home builds or Windstream fiber installations.

How it works

  1. You select an installation date and time frame at the end of checkout. On installation day, your technician calls when they’re en route to your home.
  2. If your home needs external wiring to connect to the Windstream node, your technician will install that first.
  3. Then, your installer sets up your modem, along with any Wi-Fi extenders or Kinetic Voice equipment you ordered.
  4. Before your technician leaves, they’ll help you connect any Wi-Fi devices you need help with (e.g., printers, streaming devices, etc.).

How long it takes

Most professional Windstream installations take about an hour for the indoor equipment setup. If your home needs external wiring to the local node first, the appointment can take up to two hours.

What equipment you need

  • Modem. If you lease a Kinetic Wi-Fi Gateway at checkout, your technician will bring it to the appointment. If you use your own modem, have it in hand by your appointment time, and make sure it has router functionality and is compatible with Windstream. (To check compatibility, ask the agent helping you complete your order at {PHONE}.)
  • Extension cords or power strip. You’ll need to provide your own if there are no outlets where you want to put your modem.

What to do on installation day

  • Be reachable at the phone number you provided during checkout.
  • Have someone 18 years or older present for the entire appointment.
  • Think about where you want your equipment placed.
  • Make sure installers can access areas around your home easily.
  • Secure your pets during the appointment.

DIY Windstream Installation

Illustration of a router and cable

A great way to fit installation around your schedule. May not be an option for new home builds or Windstream fiber installations.

How it works

  1. Select the self-install option at checkout, along with a service activation date. You’ll receive an installation kit in the mail.
  2. On activation day, decide where to place your equipment, then set up your modem using the detailed kit instructions.
  3. Connect your Wi-Fi devices to start using your new Windstream internet.

What equipment you’ll need

  • Installation kit. Windstream will mail an installation kit to the address you provided at checkout. You can unbox and read the instructions as soon as you want, but the Windstream signal won’t be sent to your home until your activation date.
  • Modem. If you lease a Kinetic Wi-Fi Gateway at checkout, it will arrive in your installation kit. If you provide your own modem, make sure it supports your plan speeds, has router functionality, and is compatible with Windstream. (To check compatibility, ask the agent helping you complete your order at {PHONE}.)

How long it takes

Windstream self-installation takes about 30 minutes to an hour. If you run into any problems, call tech support at 1-800-347-1991.

Benefits of leasing a Windstream modem

When you lease a modem from Windstream, you can trust your equipment is compatible with the Windstream network and fine-tuned for speed and reliability—now and a few years down the road. You’ll also have access to better technical support, since Windstream agents cannot diagnose or repair problems on third-party devices.

Schedule Windstream installation today

Windstream Kinetic internet installation unlocks your access to the good old world wide web. Call today to check speeds and pricing at your address, start your order, and choose your installation method.

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