Kinetic by Windstream Customer Support

Here for you for every move, tech issue, and upgrade.

Order New Services

I am looking for new or additional services.

Upgrade Existing Service

I am a current customer looking to upgrade my service.

Moving Locations

I am moving and want to transfer services.

Tech Support & Billing

I am an existing customer looking for technical support or to pay my bill.

Frequently Asked Questions

How do I contact Windstream Customer Service?

Call Windstream Customer Service at the number below to get in touch with a customer service representative.

What is Windstream’s phone number?

The Windstream Customer Service phone number is 1-800-347-1991.

What are Windstream’s customer service hours?

Windstream hours of operation vary by department:

Billing & Technical Suport
Mon-Fri 8:00 a.m.-6:00 p.m.
Sat 8:30 a.m.–5:00 p.m. (EST)

Account Support
Mon–Fri 7:00 a.m.–8:00 p.m. (EST)
Sat 8:30 a.m.–5:00 p.m. (EST)

Service Support
Available 24/7

Does Windstream require a contract?

Windstream Internet does not require a contract—you can select a month-to-month plan and cancel anytime. Other TV services have different contract requirements. Call the number below to inquire about a specific service or product.

Can I use my own router with Windstream?

Yes, you can definitely use your own router with Windstream. However, if you want full access to tech support, we recommend you purchase a Windstream router.

Does Windstream have fiber internet?

Yes! Windstream Kinetic Gig Internet is powered by fiber and gives you up to one GIG (1,000 Mbps) high-speed internet. Learn more about Kinetic Internet here.

Where is Kinetic by Windstream available?

You can get Windstream services in 18 states. Enter your zip code here to check out which services are available near you, or call the number below.

How to Contact Windstream Customer Service

Need help with online orders, billing and payments, tech support, phone service repairs, moving, or upgrading your current plan? Windstream Customer Service will put you in touch with the right department. Check out our hours of operation below and call us at:

Service Support

Available 24/7

Billing & Financial Support

Mon–Fri 8:00 a.m.–6:00 p.m.

Sat 8:30 a.m.–5:00 p.m. (EST)

TV & Internet Tech Support/Phone Repairs

Mon–Fri 8:00 a.m.–6:00 p.m.

Sat 8:30 a.m.–5:00 p.m. (EST)

Account Support

Mon–Fri 7:00 a.m.–8:00 p.m.

Sat 8:30 a.m.–5:00 p.m. (EST)

Sales Support

Mon–Fri 7:00 a.m.–10:00 p.m.

Sat 8:30 a.m.–8:00 p.m. (EST)

Sun 9:00 a.m.–7:00 p.m. (EST)

Order Updates

Mon–Fri 8:00 a.m.–6:00 p.m.
Sat Closed

Popular Windstream Packages

Keep your life moving with services from Kinetic by Windstream Communications and surf, stream, and talk whenever you want, however long you want. With fast speeds and unlimited internet data and calls, you won’t need to stop or slow down ever again.

Kinetic Internet

With Auto Pay for 12 months

See terms and conditions
  • Up to 100 Mbps

  • 30 Day Money Back Guarantee

  • No data caps

  • Best for streaming shows and movies in HD

Kinetic Internet + Kinetic Voice

With Auto Pay for 12 months

See terms and conditions
  • Up to 100 Mbps

  • 30 Day Money Back Guarantee

  • Unlimited nationwide calling

  • No data caps

Customer service representative wearing a headset telephone

Windstream Customer Service for Existing Customers

Already an existing Windstream customer? Thank you for your business—we’re here to help with anything you need. Bundle your services with Windstream packages or upgrade to Gig internet to take advantage of Windstream's fastest internet plans. You can also log in here to check out your account info, pay your bill, go paperless with autopay, or chat with a representative.

Bundle Kinetic by Windstream services for as low as $49.99/Mo

Explore the Best of Kinetic by Windstream

Mother and daughter sitting on couch using tablet together.

Windstream Internet

Choose high-speed Kinetic Internet to power your household with no data caps or overage charges.

Man speaking on home telephone landline.

Kinetic Voice or Home Phone

Stay connected to loved ones with unlimited calls to the US, American Samoa, Northern Mariana Islands, Guam, Puerto Rico, and the US Virgin Islands.

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Discover which Windstream services are available near you. Simply enter your zip code here or call 1-833-760-2733.

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