Kinetic by Windstream Customer Support
Here for you for every move, tech issue, and upgrade.
Frequently Asked Questions
How do I contact Windstream Customer Service?
What is Windstream’s phone number?
The Windstream Customer Service phone number is 1-800-347-1991.
What are Windstream’s customer service hours?
Windstream hours of operation vary by department:
Billing & Technical Suport
Mon-Fri 8:00 a.m.-6:00 p.m.
Sat 8:30 a.m.–5:00 p.m. (EST)
Account Support
Mon–Fri 7:00 a.m.–8:00 p.m. (EST)
Sat 8:30 a.m.–5:00 p.m. (EST)
Service Support
Available 24/7
Does Windstream require a contract?
Can I use my own router with Windstream?
Yes, you can definitely use your own router with Windstream. However, if you want full access to tech support, we recommend you purchase a Windstream router.
Does Windstream have fiber internet?
Yes! Windstream Kinetic Gig Internet is powered by fiber and gives you up to one GIG (1,000 Mbps) high-speed internet. Learn more about Kinetic Internet here.
Where is Kinetic by Windstream available?
You can get Windstream services in 18 states. Enter your zip code here to check out which services are available near you, or call the number below.
How to Contact Windstream Customer Service
Need help with online orders, billing and payments, tech support, phone service repairs, moving, or upgrading your current plan? Windstream Customer Service will put you in touch with the right department. Check out our hours of operation below and call us at:
Service Support
Available 24/7
Billing & Financial Support
Mon–Fri 8:00 a.m.–6:00 p.m.
Sat 8:30 a.m.–5:00 p.m. (EST)
TV & Internet Tech Support/Phone Repairs
Mon–Fri 8:00 a.m.–6:00 p.m.
Sat 8:30 a.m.–5:00 p.m. (EST)
Account Support
Mon–Fri 7:00 a.m.–8:00 p.m.
Sat 8:30 a.m.–5:00 p.m. (EST)
Sales Support
Mon–Fri 7:00 a.m.–10:00 p.m.
Sat 8:30 a.m.–8:00 p.m. (EST)
Sun 9:00 a.m.–7:00 p.m. (EST)
Order Updates
Mon–Fri 8:00 a.m.–6:00 p.m.
Sat Closed
Popular Windstream Packages
Keep your life moving with services from Kinetic by Windstream Communications and surf, stream, and talk whenever you want, however long you want. With fast speeds and unlimited internet data and calls, you won’t need to stop or slow down ever again.
Windstream Customer Service for Existing Customers
Already an existing Windstream customer? Thank you for your business—we’re here to help with anything you need. Bundle your services with Windstream packages or upgrade to Gig internet to take advantage of Windstream's fastest internet plans. You can also log in here to check out your account info, pay your bill, go paperless with autopay, or chat with a representative.
