Kinetic by Windstream Customer Support
Here for you for every move, tech issue, and upgrade.
Order New Services
Upgrade Existing Service
Moving Locations
Tech Support & Billing
Here for you for every move, tech issue, and upgrade.
Order New Services
Upgrade Existing Service
Moving Locations
Tech Support & Billing
Call Windstream Customer Service at 1-833-405-2315 to get in touch with a customer service representative.
The Windstream Customer Service phone number is 1-833-405-2315.
Windstream hours of operation vary by department:
Mon-Fri 8:00 a.m.-6:00 p.m.
Sat 8:30 a.m.–5:00 p.m. (EST)
Mon–Fri 7:00 a.m.–8:00 p.m. (EST)
Sat 8:30 a.m.–5:00 p.m. (EST)
Available 24/7
Windstream Internet does not require a contract—you can select a month-to-month plan and cancel anytime. Other TV services have different contract requirements. Call 1-833-405-2315 to inquire about a specific service or product.
Yes, you can definitely use your own router with Windstream. However, if you want full access to tech support, we recommend you purchase a Windstream router.
Yes! Windstream Kinetic Gig Internet is powered by fiber and gives you up to one GIG (1,000 Mbps) high-speed internet. Learn more about Kinetic Internet here.
You can get Windstream services in 18 states. Enter your zip code here to check out which services are available near you, or call 1-833-405-2315.
Keep your life moving with services from Kinetic by Windstream Communications and surf, stream, and talk whenever you want, however long you want. With fast speeds and unlimited internet data and calls, you won’t need to stop or slow down ever again.
Need help with online orders, billing and payments, tech support, phone service repairs, moving, or upgrading your current plan? Simply call the Windstream Customer Service phone number (1-833-405-2315) and we’ll put you in touch with the right department. Check out our hours of operation below:
Available 24/7
Mon–Fri 8:00 a.m.–6:00 p.m.
Sat 8:30 a.m.–5:00 p.m. (EST)
Mon–Fri 8:00 a.m.–6:00 p.m.
Sat 8:30 a.m.–5:00 p.m. (EST)
Mon–Fri 7:00 a.m.–8:00 p.m.
Sat 8:30 a.m.–5:00 p.m. (EST)
Mon–Fri 7:00 a.m.–10:00 p.m.
Sat 8:30 a.m.–8:00 p.m. (EST)
Sun 9:00 a.m.–7:00 p.m. (EST)
Mon–Fri 8:00 a.m.–6:00 p.m.
Sat Closed
Already an existing Windstream customer? Thank you for your business—we’re here to help with anything you need. Call 1-833-405-2315 to upgrade your current plan or to inquire about moving to a new area. You can also log in here to check out your account info, pay your bill, go paperless with autopay, or chat with a representative.
Get enough high-speed internet bandwidth to power your household with no data caps or overage charges.
Learn MoreStay connected to loved ones with unlimited calls to the US, American Samoa, Northern Mariana Islands, Guam, Puerto Rico, and the US Virgin Islands.
Learn MoreDiscover which Windstream services are available near you. Simply enter your zip code here or call 1-833-405-2315.
Check AvailabilityThe FCC’s Emergency Broadband Benefit program is a government program that reduces an eligible household’s broadband internet service bill. Discounts are temporary credits limited to one per household and vary based on customer location and qualifying service. An application ID from the National Verifier must be provided to Kinetic by Windstream to receive a discount. To be eligible, customers must meet one of the following criteria, as established by the FCC: qualify for the Lifeline program; receive benefits under the free and reduced-price school meal program; received a Federal Pell Grant during the current award year; experienced substantial loss of income since February 29, 2020 or if your household had a total income below $99,000 for single filers and $198,000 for joint filers during the year of 2020. Kinetic by Windstream is not responsible for program qualification decisions and cannot make any guarantees of eligibility, qualification for a certain credit amount or length of time the credit will be available to be applied to your monthly bill. Credits may be applied toward monthly internet services, modem equipment fees, and a connected device, such as a laptop, computer, or tablet, only and customers will be responsible for payment of any one-time or monthly charges not covered by the credits. If participating in the connected device discount, the tablet provided by Kinetic by Windstream is nonrefundable and nonreturnable. Kinetic by Windstream will honor Emergency Broadband Benefit credits until funds are exhausted or for up to six (6) months after the Health and Human Services (HHS) Secretary declares the end of the COVID-19 Health emergency, whichever occurs first. Emergency Broadband Benefit credits may be used with a provider of your choosing, such as for Kinetic by Windstream, and may be moved to another provider at any time. Once credits are no longer available, you will be subject to Kinetic by Windstream’s then-current rates and terms and conditions. For more information about the Emergency Broadband Benefit program, including whether you may qualify for the program, visit Windstream.com/Covid-Relief. © 2021 Windstream Intellectual Property Services, LLC. All rights reserved. Kinetic and Windstream are registered service marks or trademarks of Windstream Intellectual Property Services, LLC.