Kinetic by Windstream Customer Support

Here for you for every move, tech issue, and upgrade.

Order New Services

I am looking for new or additional services.

Tech Support & Billing

I am an existing customer looking for technical support or to pay my bill.

Order service today!

Frequently Asked Questions

How do I contact Windstream Customer Service?

Call Windstream Customer Service at the number below to get in touch with a customer service representative.

What is Windstream’s phone number?

The Windstream Customer Service phone number is 1-800-347-1991.

What are Windstream’s customer service hours?

Windstream hours of operation vary by department:

Billing & Technical Suport
Mon-Fri 8:00 a.m.-6:00 p.m.
Sat 8:30 a.m.–5:00 p.m. (EST)

Account Support
Mon–Fri 7:00 a.m.–8:00 p.m. (EST)
Sat 8:30 a.m.–5:00 p.m. (EST)

Service Support
Available 24/7

Does Windstream require a contract?

Windstream Internet does not require a contract—you can select a month-to-month plan and cancel anytime. Other TV services have different contract requirements. Call the number below to inquire about a specific service or product.

Can I use my own router with Windstream?

Yes, you can definitely use your own router with Windstream. However, if you want full access to tech support, we recommend you purchase a Windstream router.

Does Windstream have fiber internet?

Yes! Windstream Kinetic Gig Internet is powered by fiber and gives you up to one GIG (1,000 Mbps) high-speed internet. Learn more about Kinetic Internet here.

Where is Kinetic by Windstream available?

You can get Windstream services in 18 states. Enter your zip code here to check out which services are available near you, or call the number below.

How to Contact Windstream Customer Service

Need help with online orders, billing and payments, tech support, phone service repairs, moving, or upgrading your current plan? Windstream Customer Service will put you in touch with the right department. Check out our hours of operation below and call us at:

Service Support

Available 24/7

Billing & Financial Support

Mon–Fri 8:00 a.m.–6:00 p.m.

Sat 8:30 a.m.–5:00 p.m. (EST)

TV & Internet Tech Support/Phone Repairs

Mon–Fri 8:00 a.m.–6:00 p.m.

Sat 8:30 a.m.–5:00 p.m. (EST)

Account Support

Mon–Fri 7:00 a.m.–8:00 p.m.

Sat 8:30 a.m.–5:00 p.m. (EST)

Sales Support

Mon–Fri 7:00 a.m.–10:00 p.m.

Sat 8:30 a.m.–8:00 p.m. (EST)

Sun 9:00 a.m.–7:00 p.m. (EST)

Order Updates

Mon–Fri 8:00 a.m.–6:00 p.m.
Sat Closed

Popular Windstream Packages

Keep your life moving with services from Kinetic by Windstream Communications and surf, stream, and talk whenever you want, however long you want. With fast speeds and unlimited internet data and calls, you won’t need to stop or slow down ever again.

3-Year Price Guarantee
100 Mbps

for 12 months, then $50.00/mo.

  • 12 Months FREE Gateway Rental

  • Basic video streaming

  • Online shopping

  • Email

  • Social media

100 Mbps + Kinetic Voice

for 3 years with AutoPay

See terms and conditions

  • 3-year price guarantee

  • Basic video streaming

  • Online shopping

  • Email

  • Unlimited nationwide calling

Windstream 8 gig lockup

Introducing Kinetic 8 Gig Internet

Kinetic’s newest fiber internet plan brings an advanced, super-fast network right to your home. With upload speeds 220x faster than cable, Windstream 8 Gig Internet is changing the home internet game.

  • One of the fastest internet plans in the US

  • Enough bandwidth for any application or number of users

  • Includes Kinetic’s premium Whole Home Wi-Fi equipment, available only for 8 Gig customers

Call now for availability

Customer service representative wearing a headset telephone

Windstream Loves Its Customers

Thank you for choosing Windstream for your internet. Our friendly customer service representatives are here to help!

Bundle Kinetic by Windstream services for as low as $49.99/Mo

Explore the Best of Kinetic by Windstream

Mother and daughter sitting on couch using tablet together.

Windstream Internet

Choose high-speed Kinetic Internet to power your household with no data caps or overage charges.

Man speaking on home telephone landline.

Kinetic Voice or Home Phone

Stay connected to loved ones with unlimited calls to the US, American Samoa, Northern Mariana Islands, Guam, Puerto Rico, and the US Virgin Islands.

Closeup of hands using laptop & cell phone


Discover which Windstream services are available near you. Simply enter your zip code here or call 1-833-815-1183.