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Kinetic by Windstream Customer Support

Here for you for every move, tech issue, and upgrade.

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Order New Services

I am looking for new or additional services

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Upgrade Existing Service

I am an existing customer looking to upgrade my service.

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Moving Locations

I am moving and want to transfer services.

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Tech Support & Billing

I am an existing customer looking for technical support or to pay my bill.

Frequently Asked Questions

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How do I contact Windstream Customer Service?

Call Windstream Customer Service at 1-888-785-1255 to get in touch with a customer service representative.

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What is Windstream’s phone number?

The Windstream Customer Service phone number is 1-888-785-1255

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What are Windstream’s customer service hours?

Windstream hours of operation vary by department:

  • Billing & Technical Suport

    Mon-Fri 8:00 a.m.-6:00 p.m.

    Sat 8:30 a.m.–5:00 p.m. (EST)

  • Account Support

    Mon–Fri 7:00 a.m.–8:00 p.m. (EST)

    Sat 8:30 a.m.–5:00 p.m. (EST)

  • Service Support

    Available 24/7

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Does Windstream require a contract?

Windstream Internet does not require a contract—you can select a month-to-month plan and cancel anytime. Other TV services have different contract requirements. Call 1-866-531-0462 to inquire about a specific service or product.

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Can I use my own router with Windstream?

Yes, you can definitely use your own router with Windstream. However, if you want full access to tech support, we recommend you purchase a Windstream router.

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Does Windstream have fiber internet?

Yes! Windstream Kinetic Gig Internet is powered by fiber and gives you up to one GIG (1,000 Mbps) high-speed internet. Learn more about Kinetic Internet here.

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Where is Kinetic by Windstream available?

You can get Windstream services in 18 states. Enter your zip code here to check out which services are available near you, or call 1-866-531-0462.

Popular Windstream Packages

Keep your life moving with services from Kinetic by Windstream Communications and surf, stream, and talk whenever you want, however long you want. With fast speeds and unlimited internet data and calls, you won’t need to stop or slow down ever again.

kinetic internet
200 Mbps
Speed bar
$37.00/mo
  • Speeds up to 200 Mbps
  • 3 months of FREE INTERNET at your fastest speed
  • 30 Day Money Back Guarantee
  • Best for streaming shows and movies in HD
kinetic voice
$44.99/mo
  • Bundle with internet for only $20/mo.
  • Unlimited nationwide calling
  • Spam call alerts

How to Contact Windstream Customer Service

Need help with online orders, billing and payments, tech support, phone service repairs, moving, or upgrading your current plan? Simply call the Windstream Customer Service phone number (1-866-786-1255) and we’ll put you in touch with the right department. Check out our hours of operation below:

  • Service Support

    Available 24/7

  • Billing & Financial Support

    Mon–Fri 8:00 a.m.–6:00 p.m.

    Sat 8:30 a.m.–5:00 p.m. (EST)

  • TV & Internet Tech Support/Phone Repairs

    Mon–Fri 8:00 a.m.–6:00 p.m.

    Sat 8:30 a.m.–5:00 p.m. (EST)

  • Account Support

    Mon–Fri 7:00 a.m.–8:00 p.m.

    Sat 8:30 a.m.–5:00 p.m. (EST)

  • Sales Support

    Mon–Fri 7:00 a.m.–10:00 p.m.

    Sat 8:30 a.m.–8:00 p.m. (EST)

    Sun 9:00 a.m.–7:00 p.m. (EST)

  • Order Updates

    Mon–Fri 8:00 a.m.–6:00 p.m.

    Sat Closed

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Windstream Customer Service for Existing Customers

Already an existing Windstream customer? Thank you for your business—we’re here to help with anything you need. Call 1-866-786-1255 to upgrade your current plan or to inquire about moving to a new area. You can also log in here to check out your account info, pay your bill, go paperless with autopay, or chat with a representative.

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Bundle Windstream Kinetic Services for as low as $57/mo

Explore the Best of Kinetic by Windstream

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Windstream Internet

Get enough high-speed internet bandwidth to power your household with no data caps or overage charges.

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Kinetic Voice or Home Phone

Stay connected to loved ones with unlimited calls to the US, American Samoa, Northern Mariana Islands, Guam, Puerto Rico, and the US Virgin Islands.

Learn More
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Availability

Discover which Windstream services are available near you. Simply enter your zip code here or call 1-866-531-0462.

Check Availability